Terms and conditions

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of any security procedures for our site, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

Unless otherwise stated, we are the owner or the licensee of all intellectual property rights (designs, logos, etc) in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off copies, and may download page(s) from our site for your personal or commercial use. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes or as otherwise restricted in these terms and conditions without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

If you believe that you may be the copyright owner of any material on our site and you have not been acknowledged as such by us then please contact us as soon as possible so that we can take appropriate steps. During our investigation we may remove the relevant material from our site. If, following investigation, we determine that you are the legal copyright owner of the material in question then we will, at our discretion, either enter into discussions with you in order to reach an appropriate solution, or permanently remove the material in question from our site.

Content, commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed.

We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

While we make every effort to ensure that the content of our site is accurate, this is not always achievable and the material displayed on our site is therefore provided without any guarantees, conditions or warranties as to its accuracy and is provided on an “as is” basis. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for: (i) loss of income or revenue; (ii) loss of business; (iii) loss of profits or contracts; (iv) loss of anticipated savings; (v) loss of data; (vi) loss of goodwill; (vii) wasted management or office time; and (viii) for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter.

We respect user privacy and will process and collect information about you only in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. You shall indemnify us, and keep us indemnified in respect of any liability suffered or incurred in connection with any breach by you of these terms and conditions or the Computer Misuse Act 1990.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it. Notwithstanding the foregoing you may only use our site for lawful purposes. In particular, you shall not use our site: (i) in any way that breaches any applicable local, national or international law or regulation; and/or (ii) in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

You may link to our site without seeking our prior permission, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, and which does not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Our site must not be framed on any other site. We reserve the right to withdraw linking permission without notice.

Except where we provide prior written approval, the use of our logo, or the logos of any members of our group of companies and third parties connected to us must not be used for promotional or linking purposes. If you wish to make any use of material on our site other than as set out above, please address your request to ncbenquiries@networkrail.co.uk.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your convenience only. We have no control over the contents of those sites or resources, we are not endorsing those sites in any way and we accept no responsibility for those sites or for any loss or damage that may arise from your use of them, or where you are unable to access the content of those sites as a result of the links not properly working.

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

We will determine, in our discretion, whether there has been a breach of these terms and conditions through your use of our site. When a breach of these terms and conditions has occurred, we may take such action as we deem appropriate. We exclude liability for actions taken by us in response to breaches of these terms and conditions by you.

The Network Rail name and logo are registered trade marks of Network Rail Infrastructure Limited.

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. If you continue to use our site following a change to these terms, you will be treated as having accepted any such revision. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.