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Customer Account Manager

  • Milton Keynes
  • £42,971-£48,342
  • 15/04/2021

Network Certification Body (NCB) is a dynamic independent company within the Network Rail Group.  We provide infrastructure and rail vehicle assessment services in the UK and Europe and we’re growing to meet the needs of this expanding market. We provide a comprehensive range of certification services, covering all the legislation that a rail engineering project requires, and we need talented people like you to join us. You’ll develop your career whilst playing a key role in the safety of the operational railway of the future.

Brief Description

Develop Network Certification Body’s relationships with new and existing customers, stakeholders and partners to achieve defined levels of income growth within assigned market sectors, so that the delivery organisation is fully utilised.

Who are we looking for?

We are looking for a hardworking and customer focussed individual to work with senior leadership to deliver the Network Certification Body’s (NCB) Customer Account Management Strategy.

What does the average day look like? 

Your main area of responsibility will be to seek further sales opportunities with new and existing clients whilst maintaining the CRM.

You will be putting your communication skills to good use in strengthening relationships with clients in the assigned market section, whilst managing an active stakeholder map, increasing profitability of customer accounts.

You will be also be collaborating with the delivery function, being the principle point of contact for client account issues, continually improving the customer experience and probability of repeat business. Your excellent influencing skills will allow you to identify opportunities to promote NCB’s products and service offering.

Being commercial focussed you will pro-actively be completing business development activities, ensuring that NCB fully understands our market. You will produce proposals and weekly reports on the sales pipeline for customer accounts. You will also support the management of the customer feedback process for products and services delivered, sharing best practice across the business. You will also be identifying new product development in the market that will allow NCB to diversify its service catalogue.

What essential skills and experiences are required?

Educated to higher level education, or equivalent qualification in a Business or Sales discipline, or demonstrable professional experience

Successfully able to influence and manage stakeholders, internal and external at all levels

Excellent communications and presentational skills

Strong commercial focus

Strong negotiations skills with the ability to understand customer needs

Experience in a customer facing role with a proven track record of meeting KPIs

Strong networking capabilities

We would also like, but not essential.

Railway industry knowledge, including experience in the conduct of, or management of railway certification.

Sales experience within the rail industry

Working towards a Membership of a relevant professional body with chartered status (E.g. NASP)

What can we offer you in return?

We have a range of benefits including:

28 days annual leave entitlement, plus Bank Holidays and five volunteer days

My Benefits – our discounted online shopping site

A range of discounted offers including, Healthcare offers – cycle to work, healthcare club discounted membership and other benefits

Subsidies of up to 75% on rail and underground season tickets

A range of pension schemes

Two weeks paid reserve leave for our Armed Forces community

Training, development and employee assistance programme available

All offers of employment are conditional upon satisfactory completion of pre-employment checks. Please click here for more information.

Key Vacancy Information

Vacancy Type: Permanent

Duration: This role is a full-time opportunity, but flexible working patterns will be considered.

Location: This role is based at The Quadrant Milton Keynes.  For this role, candidates are required to live within 90 minutes of The Quadrant Milton Keynes. 

Closing date: 15th April 2021. On occasions, we may need to close the advert early based upon application volumes. Interviews will be held on 4th and 5th May 2021.



A message from our Chief Executive, Andrew Haines:

“We want to be on the side of the passengers and demonstrate our leadership across the rail industry. We will be an organisation that is easy to do business with, and one where our people are proud to work.

To achieve these ambitions, we will work to increase the diversity of our workforce so that we represent the passengers that we serve up and down the country – because everyone matters.” (2020)

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